Skip to content
All episodes
Behind the Brand | Inside Timpson's Culture
Episode 104 44:27 21 October 2025

Behind the Brand | Inside Timpson's Culture

with Janet Leighton, Director of Happiness at Timpson

Listen on Spotify
Share
Timpson's upside-down management model People-centric practices at Timpson Empowering store teams Experimentation and adaptation in retail Common sense philosophy in business

About this episode

I'm joined by Timpson's Director of Happiness, Janet Leighton, as she shares their upside-down management model, and their people-centric practices that have made Timpson the success it is today. Even as one of the UK's oldest and most well-known retail brands. Janet shares how they have given power to their store teams, how they continue to experiment and adapt, and the common sense philosophy they believe every business should have about people. Connect with Janet Here; https://www.linkedin.com/in/janet-leighton-8109891a/ Discover more about Lizzie; https://www.linkedin.com/in/lizzie-benton/ https://libertymind.co.uk/

Lizzie Benton
✓

About the author

Lizzie Benton

Founder & Self-management Specialist

A curious explorer for new ways of working

📝 Transcript coming soon for this episode